Front

What is Front?

‍

Front is a cloud-based communication and customer operations platform used by support, sales, and account management teams to manage all customer conversations in one place. It centralizes email, chat, SMS, WhatsApp, and other messaging channels into a shared inbox so teams can collaborate, respond faster, and track customer interactions efficiently.

As organizations scale customer-facing operations, Front becomes a core communication system. This makes access control and license governance critical to ensure only authorized users can respond to customers, access shared inboxes, or use communication channels.

Where Front license management goes wrong without integration

‍

Per-seat scaling increases silently
Every new support, sales, or account management user adds recurring subscription cost.

Inactive users remain licensed
Former employees or low-usage agents often continue consuming paid seats in shared inboxes.

Plan upgrades apply org-wide
Teams upgrade to Professional or Enterprise for a few advanced features but pay for all users.

AI and automation add-ons inflate costs
Copilot, Smart QA, Smart CSAT, and workflow automation features add hidden per-seat or usage-based costs.

No visibility into real usage vs license assignment
Hard to distinguish between active responders and occasional or read-only users across shared inboxes.

Key license optimization features with Corma

‍

Seat utilization tracking
Identify active vs inactive users across Front workspaces.

Plan right-sizing insights
Ensure correct distribution across Starter, Professional, and Enterprise plans.

Add-on usage monitoring
Track usage of AI features like Copilot, QA, CSAT, and automation tools.

License reallocation
Reuse existing seats instead of purchasing new ones for growing teams.

Department-level cost allocation
Break down Front spend across support, sales, and account management teams.

Frequently Asked Questions

‍

What type of license does Front use?
Front uses a per-seat (user-based) subscription model, where each user requires a paid license to access shared inboxes and communication channels.

Is Front priced per user?
Yes. Every active user requires a licensed seat, and costs scale directly with number of users and selected plan tier.

‍