Aircall

What is Aircall?

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Aircall is a cloud-based business phone system used by sales and support teams to manage calls, customer conversations, call routing, and CRM-integrated communication. It is typically licensed per user (seat-based), meaning each active agent requires a paid license.

Where Aircall license management goes wrong without integration

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Per-user licenses grow with team size
Every sales or support agent needs a seat, so costs and license counts increase quickly as teams scale.

Inactive agents still consuming paid seats
Employees who no longer handle calls often retain active Aircall licenses unnecessarily.

No visibility into real usage per agent
It becomes difficult to identify who is actively making/receiving calls in Aircall and who is idle.

Over-provisioning during hiring spikes
Temporary or seasonal agents are often onboarded quickly, but their licenses are not always reclaimed later.

Delayed offboarding increases license waste
When employees leave, their Aircall seats are sometimes left active, continuing to incur costs.

Key license management features with Corma

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Centralized license visibility
Get a full overview of all Aircall users, seats, and assignments in one place.

Usage-based activity tracking
Identify active vs inactive users based on real call activity (incoming/outgoing calls, talk time, engagement).

Automated license cleanup
Flag or remove inactive users to free up unused Aircall licenses.

Smart license reallocation
Reuse existing seats instead of purchasing new ones for new hires.

Role-based access control
Ensure only active sales/support agents retain access to Aircall.

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Frequently Asked Questions

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How does Aircall licensing work?

Aircall uses a per-user (per-seat) subscription model, where each active agent requires a paid license.

Can Corma reduce Aircall license costs?

Yes. By identifying inactive users and reclaiming unused seats, Corma helps reduce unnecessary spend.

Can we track actual Aircall usage?

Yes. Corma tracks real call activity such as inbound/outbound calls and usage time to identify active users.

Can inactive licenses be removed automatically?

Yes. You can configure rules to automatically revoke or reassign inactive users.

Does this improve call team efficiency?

Yes. It ensures licenses are only assigned to active agents, improving operational efficiency and reducing waste.

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