Freshservice

What is Freshservice ?

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Freshservice is an IT service management (ITSM) platform used by IT, HR, and business operations teams to manage internal service requests, incidents, changes, and employee support workflows.

Where Freshservice access management breaks down without integration

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Manual onboarding slows IT agent readiness
Without automation, IT teams must manually create users, assign roles, and configure permissions, delaying access to critical service desk tools.

Former employees retain ITSM access
If offboarding is not synchronized with HR systems, ex-employees may still access tickets, asset data, and internal service workflows.

Inconsistent role assignment across teams
Different IT managers assign permissions manually, leading to over-privileged users or agents missing required access to perform their duties.

Limited visibility into active vs inactive users
Organizations often struggle to track which agents are actively using Freshservice, resulting in unused or unnecessary licensed seats.

Security risks in IT and infrastructure data
Uncontrolled access to incidents, assets, and configuration data increases risk of internal misuse and compliance violations.

How Corma improves Freshservice access management

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Automated onboarding with correct ITSM access
Corma provisions Freshservice accounts automatically based on HR and identity provider data, ensuring IT agents have the correct roles from day one.

Instant offboarding and access revocation
When employees leave or change roles, Corma automatically removes Freshservice access to prevent unauthorized usage.

Role-based access control alignment
Permissions are continuously synchronized so agents, admins, and supervisors only access what is required for their responsibilities.

Full audit trail of access changes
Every provisioning, update, and removal action is logged automatically, supporting compliance requirements such as SOC 2, ISO 27001, and GDPR.

Unified visibility into usage and access patterns
Corma consolidates HR, identity, and ITSM data into a single view, helping identify inactive users and optimize license allocation.

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Frequently asked questions

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How quickly can Corma be connected to Freshservice?
Setup typically takes only a few minutes. Once connected to your identity provider, synchronization begins immediately.

Do we need engineering support to implement this?
No. Corma uses pre-built connectors, so no custom development is required.

How is data security handled during integration?
All data is encrypted in transit and at rest, hosted in France on AWS infrastructure, and protected under ISO/IEC 27001:2022-certified security controls with strict access governance.

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