Front

What is Front?

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Front is a collaborative customer communication platform used by support, sales, and account management teams to manage email, chat, and messaging conversations in a shared inbox. It enables teams to assign conversations, collaborate on responses, and maintain visibility across all customer interactions in one centralized workspace.

As organizations scale customer-facing operations, Front becomes a key system for managing customer communication at volume. This makes access control critical to ensure only authorized employees can view, respond to, or manage sensitive customer conversations.

Where Front access management breaks down without integration

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Manual onboarding delays customer support readiness
Without automation, IT teams must manually create user accounts and assign inbox permissions, slowing down new hires.

Former employees retaining access to shared inboxes
If offboarding is not connected to HR systems, ex-employees may still access customer conversations, email threads, and sensitive communication channels.

Inconsistent permission assignment across teams
Different managers may assign access manually, leading to over-privileged users or employees without the correct inbox permissions.

Limited visibility into active usage
Organizations often lack clear insight into which users actively use Front, making it difficult to optimize licensing and reduce unnecessary spend.

Security risks around customer communication data
Uncontrolled access to shared inboxes increases the risk of exposure of sensitive customer emails and internal discussions.

How Corma improves Front access management

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Automated onboarding with correct inbox access from day one
Corma provisions Front accounts automatically based on HR and identity provider data, ensuring employees are ready to handle customer communication immediately.

Instant offboarding and access revocation
When an employee leaves or changes roles, Corma automatically removes access to shared inboxes and communication channels.

Role-based access aligned with team structure
Permissions are continuously synchronized so agents, managers, and support staff only access the conversations relevant to their responsibilities.

Complete audit trail of all access changes
Every provisioning action, update, and removal is logged automatically, supporting compliance requirements such as SOC 2, ISO 27001, and GDPR.

Unified visibility into Front usage
Corma consolidates HR data, identity provider information, and Front activity into a single dashboard, helping organizations identify inactive users and optimize license usage.

Who benefits most from Corma Front integration

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Customer support teams managing high volumes of shared inbox conversations.

Sales and account teams coordinating customer communication and follow-ups.

IT administrators overseeing SaaS access across communication tools.

Security and compliance teams ensuring controlled access to customer communication data.

Frequently asked questions

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How quickly can Corma be connected to Front?
Setup typically takes only a few minutes. Once connected to your identity provider, synchronization begins immediately.

Do we need engineering support to implement this?
No. Corma uses pre-built connectors that eliminate the need for custom development.

How is data security handled during integration?
All data is encrypted in transit and at rest, hosted in France on AWS infrastructure, and protected under ISO/IEC 27001:2022-certified security controls with strict governance.

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