8x8

The Corma integration for 8x8 ties your 8x8 Work and Contact Center users to the HR record, so each joiner gets the right X Series license and each leaver is offboarded in the order 8x8 recommends. It is aimed at IT teams that already sync identities with SCIM and still handle licenses, numbers and voicemail by hand.

Key takeaways

• 8x8 assigns licenses per user: X1 to X4 cover business telephony, X6 to X8 cover Contact Center, and an 8x8 user without a license is only a contact.
• 8x8 SCIM provisioning with Microsoft Entra ID or Okta creates and deactivates users, but X Series licenses still have to be assigned manually in the Admin Console.
• Removing a license from an 8x8 leaver frees it for reuse, yet billing continues until the company requests a partial cancellation.

How does user provisioning work in 8x8?

8x8 supports SCIM 2.0 with prebuilt connectors for Microsoft Entra ID and Okta, plus SAML 2.0 and Google single sign-on. SCIM handles the identity: it creates the user, updates attributes and deactivates the account. A SCIM delete only deactivates the user, and the extension and phone number are read-only through the SCIM API.

Licenses, numbers and extension settings stay in the 8x8 Admin Console, where roles such as Super Admin, Company Admin and IT Admin decide who can change them.

What goes wrong when an 8x8 user leaves?

8x8 documents a precise sequence: handle voicemail, decide what happens to the number, reset the extension, then deactivate, and do not delete the account straight away. Skipping steps has concrete effects. Removing a license deletes voicemails, call history and forwarding settings, and deleting a user before removing the license can stop the number from being reassigned.

Cost leaks more quietly. A deactivated user's license is suspended, a removed license returns to the pool, and neither stops the invoice until a partial cancellation is requested.

How Corma runs 8x8 joiners and leavers

• Ordered offboarding: Corma's workflow builder turns 8x8's sequence into steps with owners, from voicemail handover to deactivation, and logs each one.
• License reuse: freed X Series licenses are matched to upcoming hires before anyone buys new ones, a practice known as license reclaim.
• Right license on day one: automated onboarding assigns the telephony or Contact Center tier that matches the new hire's role, closing the gap SCIM leaves open.
• Spend in context: 8x8 costs sit next to the rest of your SaaS subscriptions, with idle licenses flagged before renewal.
• Admin reviews: Super Admin and Company Admin holders are reviewed on a schedule, with each decision recorded.

8x8 integration FAQ

Does Corma replace 8x8's SCIM connector?

No. Keep SCIM between your identity provider and 8x8 for identity data. Corma adds what SCIM does not cover: license assignment, the offboarding sequence and the cost view.

What happens to call recordings when an 8x8 user is deleted?

According to 8x8, call recordings are not deleted with the user and remain in the system, while voicemails, faxes and chat messages are removed. Plan retention before the account goes.

Where is data hosted?

8x8 lists data centres in Frankfurt, the Netherlands, Paris and the UK, and announced an in-country data centre in France in September 2025. Corma runs on AWS inside the European Union and is ISO/IEC 27001:2022 certified.

Using 8x8 with Entra ID or Okta? See how Corma handles the rest of the lifecycle.