Corma governs the Freshworks suite as a whole: agents and admins across Freshservice, Freshdesk and other products, reviewed and offboarded in one place.
The Corma and Freshworks Suite integration gives IT one view of everyone working in your Freshworks products: who holds a paid agent seat in Freshservice, Freshdesk or another Freshworks product, who administers each account, and whose access should end. Freshworks describes itself as an AI-first service software company and says it is trusted by more than 74,000 businesses.
Few companies run a single Freshworks product. IT works in Freshservice, customer support in Freshdesk, and sales teams may add the CRM. Freshworks ties these accounts together in a Freshworks organization, managed in Neo Admin Center, where organization admins add or remove users and accounts across products and set security policies such as single sign-on.
The organization unifies sign-in, but licences stay product by product. Each Freshservice or Freshdesk agent is a paid seat, occasional agents can work with day passes instead of a full licence, and each product keeps its own roles, from agent to account admin. Someone who moves from IT support to customer support can easily end up with two paid seats, and admin rights in a product they no longer open.
This page covers the suite. Product-level detail sits on the pages about Freshservice access management, Freshdesk access management and Freshworks licence management.
Through a native API integration where the product allows it, or through Corma's browser-based agents, which work in the product's admin console the way an administrator would.
No. Single sign-on is configured at the Freshworks organization level and decides how people log in. Corma decides whether each agent seat and each admin role should still exist, and removes the ones that should not.
In France, on AWS infrastructure, with encryption in transit and at rest. Corma is ISO/IEC 27001:2022 certified and only requests the permissions it needs to manage access.
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Check out other integrations that could help you on managing your software licences and accesses!
